Own what’s yours.
Your business should own its accounts, domains, and data. We clarify ownership and authorized access from the start.
Your business. Your foundations.
MANAGED IT. ON YOUR SIDE.
Your technology.
Your choices.
Our expertise.
IT should move your business forward.
It shouldn’t hold you hostage.
Get dependable support, clear costs, and documented plans for protecting your business. Stay in control of the technology you pay for.
Less friction.
More room to move.
THE PARAGON WAY
01 / THE PARAGON DIFFERENCE
A partner you choose.
Not one you’re stuck with.
We believe an IT provider should earn your trust through good work, clear advice, and follow-through. That means ownership you can verify, plans you can read, and progress you can measure.
Understand the cost.
Know what’s included, what costs extra, and why a recommendation makes sense. We identify unused licenses and overlapping tools to help you avoid unnecessary costs.
Clear scope. Informed decisions.
Keep your options open.
We favor tools and arrangements that preserve your options. When a product or contract limits portability, we explain the trade-offs.
Less lock-in. More control.
02 / WHAT WE TAKE CARE OF
The IT you need.
The clarity you deserve.
Everyday support and long-term thinking, working together. We define the services, responsibilities, and support hours around your business needs.
Managed IT & support
Keep your people working with everyday support, ongoing maintenance, and attention to recurring problems.
Cybersecurity & protection
Bring everyday security together with specialist support from trusted security partners. Depending on your environment and agreed plan, options can include SentinelOne Vigilance, Huntress, and Guardz.
Cloud & workplace tools
Get more from the tools you already pay for. Simplify account management, review licenses, and help your team work better together.
Smarter everyday workflows
Make new starters, departures, and access changes easier with clear requests, defined approvals, and useful automation.
Compliance & evidence
Turn applicable requirements into policies, assigned actions, and organized evidence. Know what’s documented, what’s been reviewed, and what remains open.
Disaster recovery planning
Define recovery priorities together, document the steps, and test the plan. Measure recovery against the downtime your business can tolerate and the amount of data it can afford to lose.
NEED A CLEARER PICTURE?
Explore the written deliverables below, then see how we measure whether the work stays current.
SPECIALIST SECURITY. AROUND THE CLOCK.
24/7
SECURITY PARTNERS
SOC · MDR · ITDR coverage
SECURITY IS A TEAM EFFORT.
Broad IT expertise.
Dedicated security specialists.
IT is vast. We bring in focused security expertise through specialist partners. Depending on your environment and agreed plan, that may include SentinelOne Vigilance, Huntress, or Guardz.
Paragon connects specialist security work to your business—coordinating follow-up, clarifying responsibilities, and using lessons learned to strengthen your security and recovery plans.
Together, the selected services may provide 24/7 Security Operations Center (SOC) coverage and managed detection and response (MDR), with identity threat detection and response (ITDR) when the chosen product and license include it. Before work begins, we document covered systems, response permissions, escalation contacts, and pricing.
SELECTED SECURITY PARTNER
Watch. Investigate. Respond.
Security specialists monitor, investigate, and respond to threats detected by the selected services included in your plan.
PARAGON
Coordinate. Explain. Follow through.
We connect security findings to the people, systems, documentation, and next steps your business needs.
YOUR BUSINESS
Know the coverage.
Before deployment, we clarify which services are included, which systems are protected, what response permissions are in place, and who should be contacted if a threat is detected.
24/7 SOC coverage applies only to the partner services and systems covered by your selected plan. Paragon helpdesk hours and response commitments are set out separately in your service agreement.
THE WORK BEHIND THE SUPPORT
Written down.
Tested. Kept current.
Policies, recovery plans, and review records are part of how we look after your business. Each deliverable has a named owner, a review date, and a clear next step.
COMPLIANCE SUPPORT
Be ready to show the work.
A customer questionnaire or audit request shouldn’t send your team hunting for answers. We help organize the requirements, the evidence you have, and the work still to do.
- A clear starting pointRequirements and gaps mapped to the defined scope.
- Policies with ownershipApproved versions, named owners, and review dates.
- Evidence you can findControl records, test results, and access reviews.
- Gaps with a next stepActions, priorities, due dates, and tracked exceptions.
We support preparation and remediation. Certification and independent audit decisions remain with your assessor.
DISASTER RECOVERY & CONTINUITY
A backup is a starting point.
Recovery planning connects the technology to the business: what must come back first, who makes decisions, and how people keep working during disruption.
- Business prioritiesCritical services, dependencies, and the impact of downtime.
- Agreed recovery targetsHow quickly systems need to return and how much recent data you can afford to lose.
- A usable recovery planRestore steps, contacts, decision owners, and workarounds.
- Exercises with a recordScenario walkthroughs and scoped restore tests, with results and follow-up actions.
Scope, exercise frequency, recovery targets, and responsibilities are agreed for your environment.
THE PARAGON STANDARD
A document is useful when it reflects your business, someone owns it, and the next review actually happens.
03 / LESS BUSYWORK. MORE PROGRESS.
One request.
A smoother
working day.
A new hire shouldn’t mean a long email chain. A departure shouldn’t leave you guessing about access.
We connect the steps, clarify who approves what, and keep you informed. Your managers can focus on their people.
EVERYDAY IT, MADE EASIEREXAMPLE
Ready for a better first day.
Tell us who’s joining, when, and what they need.
- Step 1One clear request
Your manager provides the new starter’s details.
- Step 2The right approvals
Your business approves the required setup and access.
- Step 3Coordinated setup
Accounts and setup tasks move through a clear workflow.
- ✓A clear update
Know what’s ready and what still needs attention.
Less chasing. A more welcoming first day.
Illustrative workflow. Available automation depends on your systems and agreed service scope.
CONTROL SHOULD COME WITH THE SERVICE.
Good IT support
shouldn’t come
with a blindfold.
You should be able to understand your technology, question a bill, and ask to see the plan. We connect documentation to decisions, testing, and a record of what changed.
YOUR BUSINESS, DOCUMENTED
Clarity you can use.
Your accounts & ownership
Know what belongs to your business.
Your services & costs
Understand what you’re paying for.
Your priorities & next steps
See what matters and what can wait.
Your handover arrangements
Know what a future transition would involve.
Useful records. Clear responsibilities. Fewer unknowns.
PLANNING YOU CAN MEASURE
Ask for the plan.
Then ask for the results.
“It’s taken care of” should come with a record. We define the measures and review schedule together, then show what’s current, what’s been tested, and what needs attention.
WHY ALIGNMENT MATTERS
Confidence needs
a business plan behind it.
Published industry research shows a gap between confidence in recovery and alignment with business needs.
90%
were confident they could recover within their recovery time objectives.
69%
said those objectives fully aligned with business continuity goals.
Source: Veeam, Data Trust & Resilience Report 2026 ↗. Survey of 906 IT, security, and risk leaders at organizations with 1,000+ employees, fielded December 2025. Industry context, not Paragon results or a measure of MSP documentation practices.
What your service review should show.
Defined measures. Supporting records. An owner for the next action.
HOURS / MINUTES
Recovery time, tested
Measured time to restore the agreed service, compared with its recovery time objective (RTO).
The record
Test date, scenario, scope, actual time, target, and result.
MINUTES / HOURS OF DATA
Recovery point, verified
Age of the data recovered in a test, compared with the agreed recovery point objective (RPO).
The record
Recovered data timestamp, interruption time, target, and exceptions.
TESTS / SYSTEMS
Recovery test coverage
Systems tested out of systems in scope, plus tests passed out of tests performed during the review period.
The record
Covered systems, pass/fail results, exclusions, and unresolved issues.
PERCENT REVIEWED ON TIME
Documentation kept current
Scheduled documents reviewed by their due date, divided by documents due for review in the period.
The record
Document register, approval/version, owner, and next review date.
PERCENT WITH CURRENT EVIDENCE
Evidence coverage
The percentage of applicable controls that have up-to-date supporting documentation or other evidence. This shows how much of the agreed scope is supported by evidence; it does not certify compliance.
The record
Requirements register, evidence links, gaps, and review dates.
OPEN ITEMS / DAYS OVERDUE
Actions with follow-through
Open and overdue actions, their age, and who owns the next step. Unresolved risks stay visible.
The record
Priority, named owner, due date, status, and accepted exceptions.
These describe the reporting we define together, not published Paragon performance figures. Scope, targets, evidence freshness, and reporting frequency are established collaboratively. Measures with no applicable items are marked as not applicable; work not yet tested or evidenced remains visible.
04 / LET’S START WITH CLARITY
A better relationship
starts with a conversation.
Changing IT providers can feel like a big move. We start by understanding your business and developing a practical way forward together.
Step 1
Tell us what’s going on.
What works, where your team faces challenges, and where you want your business to go.
Step 2
Understand your options.
Review your setup, priorities, and costs. Get practical recommendations tailored to your business and your goals.
Step 3
Move forward with a plan.
Establish the scope and transition plan together. Set document owners, review dates, recovery priorities, and the measures we’ll report.
What does vendor agnostic mean for my business?
We start with your needs and evaluate tools based on fit, cost, security, and portability. Our aim is to avoid unnecessary dependence on any one provider. Some products have restrictions or work best within a particular ecosystem. We explain those trade-offs before recommending a change.
Who provides the 24/7 security operations?
We partner with Huntress for its human-led, 24/7 Security Operations Center. Huntress monitors, investigates, and responds to threats identified through the Huntress services included in your plan. Together, we define the covered systems, permissions, escalation procedures, and Paragon’s responsibilities. This security coverage is separate from Paragon’s helpdesk hours.
Do we have to replace our current tools?
We review what you already have first. Any change should solve a real problem, reduce risk, or improve how your team works. We discuss recommendations and costs with you before any work begins.
Can you help us move from another provider?
We review your current services, account ownership, contracts, and access. Then we develop a transition plan with you and coordinate the handover around your business needs. Timing depends on the systems involved and your existing provider’s obligations.
How will we know what we’re paying for?
We confirm the scope of work, service fees, support hours, and any additional charges with you before starting. We explain our recommendations and review unnecessary licenses or overlapping services together.
What happens if we want to change providers later?
We establish ownership, documentation, and handover responsibilities up front. Your agreement sets out notice periods and any transition work or charges. Our aim is to make the process clear and preserve your choices.
How do you prove the planning is being done?
We establish a document register, review schedule, and service measures together. Reviews show document owners and dates, scoped recovery-test results, evidence coverage, and open actions. You can see the supporting records and any gaps that still need attention.
Do backups mean we have a disaster recovery plan?
Backups help you restore data. A recovery plan also sets business priorities, dependencies, responsibilities, communication, and recovery targets. A successful file restore doesn’t prove that every critical service can return within its target. We define the tests together and document what they demonstrate.
Can you help with compliance requirements?
We can scope practical support for policies, technical controls, and evidence aligned with your business’s requirements. Support depends on the framework and agreed scope of work. Certification and independent audit decisions remain with the relevant assessor.
YOUR BUSINESS DESERVES BETTER IT.
Let’s put you
back in control.
Tell us what’s working, what isn’t, and what you’d like to change. We’ll work out the next steps together.